• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-25-2017 09:27 AM - edited ‎06-26-2017 01:47 PM

HP Recommended
Product: EliteBook 2740P
Operating System: Microsoft Windows 7 (64-bit)

I'd appreciate any help with how to get the integrated microphone functioning in my EliteBook 2740P.  The microphone is enabled in BIOS.  I've rescanned for hardware but nothing new was detected.  Below are the devices shown in Windows Sound and Device Manager.  With gain turned to maximum, the listed "microphone" shows no signal in several applications I've tried.  I suspect the "microphone" device listed is actually the microphone input on the sound card and the integrated microphone is totally missing as a listed device.  Help!

 

hpsound.jpg

hpdev.jpg

2 REPLIES 2

‎06-26-2017 06:06 AM - edited ‎06-26-2017 06:06 AM

HP Recommended

follow-up: A friend has the same laptop, but running under Windows 10.  He has the device "Integrated Microphone Array" listed, which is totally missing for me.  Any idea how to get that device installed on Windows 7?

Was this reply helpful? Yes No

‎06-26-2017 01:46 PM - edited ‎06-26-2017 04:36 PM

HP Recommended

I solved the issue by installing the audio driver from HP site: http://ftp.hp.com/pub/softpaq/sp48001-48500/sp48147.exe

 

Now, the microphone array shows up as a sound recording device and sound level can be seen following my speech.

 

sound.gif

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.