some keys dont work

[plooker]

some keys dont work so it would be better by phone 

[plooker]

ineedhelp

[Pallipurath · Accepted solution]

Hi @plooker 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing issues with the keyboard, where certain keys are not functioning correctly. To help resolve this, I kindly request you to follow the troubleshooting steps outlined below and check if the problem continues afterward.

Run Keyboard Hardware Test

• Check if the keyboard hardware is functioning correctly.
• Search Windows for HP PC Hardware Diagnostics → Run as administrator → Device check → Input Devices → Keyboard Test
• Download latest HP PC Hardware Diagnostics if not installed
• Select Keyboard Test and click Run once
• Follow on‑screen instructions; test ends after tasks or 3 minutes

Check BIOS and Reset Defaults

• Verify if the keyboard responds in BIOS and reset settings.
• Restart → Press ESC repeatedly → Startup Menu → Press F10 for BIOS
• If Startup Menu does not open, keyboard hardware may need service
• In BIOS, press F9 to load defaults
• Press F10 to save and exit

Reinstall Keyboard Driver

• Remove and reinstall drivers to fix software issues.
• Search Windows for Device Manager → View → Show hidden devices → Keyboards
• Right‑click keyboard name → Uninstall device
• Remove all devices under Keyboards
• Restart computer to reinstall automatically

Disable Filter Keys

• Fix delayed response when typing.
• Search Windows for Accessibility → Keyboard
• Turn off Use Filter Keys
• Uncheck Allow shortcut key to start Filter Keys

Click Here 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!