some keys in my HP Spectre x360 - 13-ap0904nz notebook are not working

[Siddhu_3598]

some keys in my HP Spectre x360 - 13-ap0904nz notebook are not working

[Max3Aj]

@Siddhu_3598, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If some keys on your HP Spectre x360 - 13-ap0904nz are not working, follow these troubleshooting steps:

Basic Checks

Restart your laptop and check if the issue persists.

Try an external keyboard to see if the issue is with the built-in keyboard or software-related.

Ensure that Sticky Keys, Filter Keys, and Toggle Keys are turned off:

Go to Settings → Accessibility → Keyboard → Turn off Sticky Keys, Filter Keys, and Toggle Keys.

Update/Reinstall Keyboard Driver

Update Keyboard Driver:

Right-click Start → Device Manager.

Expand Keyboards.

Right-click on Standard PS/2 Keyboard → Update driver → Search automatically.

Restart and check.

Reinstall Keyboard Driver:

In Device Manager, right-click Standard PS/2 Keyboard → Uninstall device.

Restart your laptop (Windows will reinstall the driver).

Check for Windows Updates

Go to Settings → Windows Update → Check for updates.

Run Keyboard Troubleshooter

Open Settings → System → Troubleshoot → Other troubleshooters.

Find Keyboard and click Run.

 Perform a Hard Reset

Turn off the laptop.

Disconnect the power adapter.

Press and hold the power button for 30 seconds.

Reconnect the power and turn it on.

Check for Physical Damage

If the keys feel stuck or unresponsive, there could be dust or debris.

Try cleaning the keyboard using compressed air.
 

Test in BIOS

Restart the laptop and press F2 repeatedly to enter the BIOS.

Try typing in the BIOS screen.

If keys work in BIOS, the issue is likely software-related.

If keys do not work in BIOS, it’s likely a hardware issue.
 

Perform a System Restore

If the issue started recently, you can restore your laptop to an earlier state:

Type "Restore" in Windows search → Open System Restore → Follow the prompts.

You may refer to this document - HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Siddhu_3598]

Thanks for your response.

i tried all the options you suggested. Still my didn’t get fixed.

The left and right navigation keys , Home , End , Page up , Page down buttons are still not working 

[Max3Aj]

@Siddhu_3598, Thank you for your response. 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support