sp96831 on notebook HP Notebook prod code M4U82EA#ABZ

[anto58]

 hp support assistant offers bios update sp96831.

i downloaded & executed.

next time  hp support assistant repeats offer!

i found the downloaded update in SWSetup/Insydeflash.exe

how can i find informations on bios version?

i think the updating doesn't work. In launcing the update first page says the update is for some notebook i don't recognice as mine.  some as 250 and others
is it possible is an hp error?

[Paul_Tikkanen · Accepted solution]

Hi:

I don't believe the HP Support Assistant is sending you the right BIOS update.

The latest one on the support page is F.27 Jul 18, 2018 -- sp88923

https://support.hp.com/us-en/drivers/selfservice/hp-15-ac000-notebook-pc-series/7771404/model/868769...

The HP support assistant is mis-reading your notebook as a HP 250 G4, which is the business model equivalent of the HP 15-ac### model series, and the older BIOS versions were the same.

But if you look at the release notes for the update, there was even an older version still not on your notebook's support page (sp93116), which was version F.28.

ftp://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.html

Check your notebook's system information and see if F.29 actually got installed.

If not, I recommend you quit trying to update the BIOS while you are ahead, and delete the update notification in the support assistant program, either way.

[anto58]

Tank for your quick assis! 

i agree to quit bios update.

i throw away the bios update message.

and now i haven't yet update messages!

there were a ot messages about printer and they are  disappeared

i confirm to think an hp problem

grazie

[Paul_Tikkanen]

You're very welcome.