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‎10-25-2021 02:01 PM

HP Recommended
Product: Spectre x360 15

Replaced battery a month ago, had to do a reset but got it working.  4-5 weeks later, laptop was dead when I went to use it first thing in the morning.  Replaced the charger/cord with an HP product, no joy.  Replaced the (new) battery, no joy.  Tried a rest, again - no joy.  Who has ideas?  Tx/cmk

Category:
1 person had the same question
3 REPLIES 3

‎10-25-2021 05:28 PM

HP Recommended

This is looking like a motherboard failure. Can we have the full model or product number of the laptop?

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‎10-25-2021 06:21 PM

HP Recommended

15-bl012dx  

Prod id Z4Z36UA#ABA  (I think - might be Z4235UA#ABA - old eyes here!)

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‎10-26-2021 09:40 AM

HP Recommended

If a hard reset does not do anything and removing the battery and trying to start it with the battery removed does nothing I am afraid it is a dead motherboard. 

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