• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion - 15-ak004tx
Microsoft Windows 10 (64-bit)

my laptop suddenly can't boot. It couldn't see the ssd which has my OS, so I checked the socket and the ssd. I think there is no problem with them. now the BIOS also can't see ssd. I install the new windows 10 on my HDD, and I try every solution to figure out what happened. But I still have no answer.

So could u please help me to figure out what happened, and how can I use my ssd.

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would remove it from the laptop and connect it to a SATA M.2 adapter and see if I can access data on it but if the BIOS of the laptop will not "see" it that is not a good sign for you. 

 

At a minimum if you just reseat it maybe it pops back to life. Worth a try. 

View solution in original post

5 REPLIES 5
HP Recommended

What kind of SSD? Seems it may have died. 

HP Recommended

thanks for replying

it's ADATA 128MB I bought the laptop 8 months ago

HP Recommended

Then it is under warranty. The M.2 mSSD 128 gig disk needs replacement. If you want to try it yourself here is the Manual:

 

Manual

HP Recommended

Then it is broken and I have to changed it. Is there any other solution to try? maybe it is still working,

because there are some important information on it.

HP Recommended

I would remove it from the laptop and connect it to a SATA M.2 adapter and see if I can access data on it but if the BIOS of the laptop will not "see" it that is not a good sign for you. 

 

At a minimum if you just reseat it maybe it pops back to life. Worth a try. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.