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‎10-25-2020 03:32 AM

HP Recommended
Product: pavilion 17-by3054nb
Operating System: Microsoft Windows 10 (64-bit)

When I want to star-up my laptop, all is see is a black screen. I hear my fans turning but nothing is happening. I already tried to update my BIOS by pressing the windows + B button, but he failed every time.

I have also pressed escape to do a system recovery  (F11) but than i get the fault "MACHINE CHECK EXCEPTION."

I bought my laptop 2 months ago.

 

 

1 REPLY 1

‎10-25-2020 11:24 AM - edited ‎10-25-2020 11:25 AM

HP Recommended

I suggest creating an HP Cloud Recovery usb flash drive on another PC to recover your notebook.  You will need a blank 32 GB USB flash drive.

HP Cloud Recovery utility

http://hpsupport.cloudrecoverytool.download.s3.amazonaws.com/HPCloudRecoveryTool.exe

 

HP Cloud Recovery document

https://support.hp.com/gb-en/document/c06162205

 

The Machine stop check is a driver hardware compatibility issue.

 

Using the Windows key + B is not a method of updating the BIOS. That is a keystroke for recovering a corrupt BIOS.

 

Here is the Support portal for your notebook.

 

Software and drivers for your notebook

https://support.hp.com/gb-en/drivers/selfservice/hp-17-by3000-laptop-pc-series/32796716/model/376934...


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