• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
hp envy x360 m6
Microsoft Windows 10 (64-bit)

My power button is stuck in the down position following a drop. i was able to get the button back out with a pry tool so i could turn it back on. is the whole power button board going to need to come out, or is the problem with the actual button losing its ability to pop back out? any help is appreciated. thanks20170820_222720.jpg

7 REPLIES 7
HP Recommended

HI,

Remove the power button board and look at underside of power button. It should have some plastic tabs which give it some elasticity. Where the button touches the power button board you should be able to feel a slight click with your finger when you push on it. This creates enough force together with plastic tabs to push the button out.

If you provide the exact model number of your PC we can help you find power button board. It is a quite cheap part of the PC.

 

Hope it helps,

David

HP Recommended

Thank you for responding, my laptops product number is W2K45UA#ABA

Model number is. m6-aq103dx

HP Recommended

Hi,

The part number for the power button part is 856808-001 and can be found quite easily online. Check to see if the actual button presents any problems before replacing the actual board.

 

http://www.ebay.com/itm/856808-001-Hp-M6-aq005dx-Usb-Input-Output-Power-Button-Board-PCB-/1522396593...

 

Hope it helps,

David

HP Recommended

I got the new board in the mail, however. The problem isn't on the board, it's in the physical button. It seems to be jammed somewhere, it doesn't move freely back and forth. Pictured is the affected area with the board removed20170902_155257-1-1-1-1.jpg

HP Recommended

I've managed to get the power button to move freely, by tapping loose the plastic housing of the button. I'm having a problem powering it on once the board is in place. Once I reconnect the battery and the board, it can turn on when the board is out and pressing it with my finger. I put it in place and hit the button with a tool to make it go all the way in, and it again wouldn't respond. 

HP Recommended
Hey i am also in the same situation can you please let me know the solution if you have found one
HP Recommended

I don't know if this will help anyone else but after dropping my HP envy 360 on the edge, my power button was not working/ stuck also.  I ordered the power button board but that did not fix the problem.  The problem was that I had dented the metal case a bit and the opening that held the button had become slightly misshapen so it couldn't move freely.  Fortunately mine was dented in such a way that I just used pliers to squeeze the dent out, the opening  went back into shape and good as new.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.