support agent

[mudassarmello]

hi, i want to talk to hp support agent but whenever i try and go to support links they just show me hp stores address so i can go their for my issue. i don't get it hp is brand but don't have any live chat option how can i chat with agent

[ub6424]

Hello @mudassarmello 

Sorry to hear that you are having problems ... I would like to help you.

Could you please explain exactly what the problem is and what has been done so far, so that one can understand the case.

Kind regards

[mudassarmello]

thank you for replying to me. actually, i tried many times to contact support center but hp don't have live chat option just show me location where i can go for my problem. my laptop is in warranty and i want to talk about my windows 11 key i want keys of my windows 11 because Microsoft say which laptop have default windows installed customer can ask for key only to manufacture and one more issue my laptop is envy 360 but it shows me camera is compatible for windows hello function and in device manager ir camera is not showing it show me hp wide camera but hp envy advertisement say ir camera. but no agent live chat option is available my warranty is about to end then they will not help me. if you can guide or help me. and English is not my mother language if you don't understand my point here sorry.

[ub6424]

Hello @mudassarmello 

(1) Windows Key

The Windows key is encoded into the BIOS firmware of your motherboard.

Use ShowKeyPlus

Get ShowKeyPlus - Microsoft Store

or

https://github.com/Superfly-Inc/ShowKeyPlus/releases/tag/ShowKeyPlus7060

(2) Windows Hello requires an infrared ( IR ) camera for facial recognition

Kind regards

[mudassarmello]

hi @ub6424

thank you so much for helping in these issues i found my key.

just want to know how can i connect with any agent live chat i want to know why i don't have IR camera because all envy laptop are showing IR cameras in advertisement then why don't have my laptop IR camera i paid big amount for this new laptop and don't have facial recognition and advertisements say it have IR camera

[ub6424]

Hello @mudassarmello 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Biometric Devices>

- Expand <Cameras>

--->>> Send screenshot

(3) Please report your results

[mudassarmello]

here are my screenshots, is it safe to show these publicaly?

[ub6424]

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@mudassarmello wrote:

here are my screenshots, is it safe to show these publicaly?

---

Hello  @mudassarmello 

Yes it's safe, no worry.

You can only use fingerprint sensor to use Windows Hello.

Camera is standard, not IR Infrared

Kind regards