system crash after battery replacement?

[Teligence2]

Recent battery failure (bad cell). Replaced with 3rd party new but running the battery check via HP Support Assistant results in the app locking up (with no error shown) and after a couple minutes forces a system restart with a "boot screen" startup displaying the following:

"The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS Setup options to see if they change.

CMOS Reset (502)

Enter - Reboot the System

For more information, please visit: www.hp.com/go/techcenter/startup"

Replacing the new battery with the old, failed one only shows that battery failure notification but does not lock the app, force a reboot, or display any error message on startup.

Is there something else that must be done - such as somehow "registering" the new battery or something?

[Irfan_06]

Hi @Teligence2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Teligence2]

None of the documents really apply. The trouble isn't with the BIOS itself - it's with the replacement batteries. HP PC Hardware Diagnostics Windows can't run to possibly help determine additional information that may help to identify and correct the issue.

[Irfan_06]

Hi @Teligence2,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support