touch screen hardware failure repair? HP Spectre 360 13-4103dx

[jelliebeans1]

The touch screen feature has stopped working on my HP Spectre 360 13-4103dx.  Called Tech Support, ran tests, ultimately determined that this is a hardware issue, not software... but HP states they no longer provide hardware support for this model, meaning they don't have the necessary parts.  The screen itself is intact and appears fine- no cracks or breaks anywhere, so I wonder if it's just a connectivity issue.  Anyone have experience fixing this themselves or have any leads on a reliable repair company?  I really don't know what to do with the fact that HP has discontinued hardware support for my device; apparently they only provide support for 4-5 years.  Convenient for them that my device breaks just outside that window...

[The_Fossette]

@jelliebeans1,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are looking for a replacement touchscreen for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can purchase all the replacement parts available for your computer from the HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!