touch screen not working

[lsr2022]

LOST TOUCH SCREEN

HP PAVILION - 17T TOUCH LAPTOP  --  M7H91AV_1 - windows 10: 22H2

Have lost and found touch screen in past; lost again.  Read recent post to uninstall driver in Device Manager, so I did, but after restart, touch screen driver was not reinstalled as it was supposed to.  NOW I have worse problems - When I view pen and touch info, it says: No pen or touch input is available for this display (so the computer does not have a touch screen.)  SO, I am going backwards.  Know I had touch screen originally, had pen and touch input, and fixed it when I lost touch in the past.  (Yes, this is an older laptop but it was a backup, and barely used, so in pristine condition.)  Thanks in advance for any help! 

[Kuroi_Kenshi]

Hi @lsr2022,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptop's touch screen! 

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check if the Touch Screen is Disabled

1. Press Win + X and select Device Manager.
2. Expand Human Interface Devices (HID).
3. Look for HID-compliant touch screen.
   • If you see it, right-click and enable it.
   • If it’s missing, continue to the next steps.

Reinstall the Touch Screen Driver

1. In Device Manager, click View > Show Hidden Devices.
2. If HID-compliant touch screen appears faded, right-click > Uninstall device.
3. Restart your laptop to let Windows reinstall it automatically.

Check Windows Updates & HP Drivers

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.
• Visit HP Support, enter your model number, and download the latest Touch Screen Driver (if available).

Perform a Hard Reset

1. Turn off the laptop and disconnect the power cord.
2. Press and hold the Power button for 30 seconds.
3. Plug it back in, turn it on, and check if the touch screen works.

Restore Windows (Last Resort)

If none of the above steps work:

• Go to Settings > Recovery and choose Reset this PC (Keep my files option).
• If the issue persists, consider rolling back to a previous Windows version.

If the touch screen still doesn’t work, the issue could be hardware-related.

Let me know what happens after trying these steps! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,