touchpad have flaw+Unable to use meetings properly

[huiqi]

Serial: [Personal Information Removed]

Product: 9X3A2PA

The touch panel is defective+ the conference zoom screen cannot be used properly and the screen will flicker when split screen

 https://drive.google.com/file/d/1l6O5EfwUMm0rlDas8Xb2PBQAJmUD8JiS/view?usp=drivesdk

[A_Gayathri]

Hi @huiqi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a few issues with your HP Pavilion Plus 14 14-inch laptop PC. Let's address them one by one:

Touchpad Issue

Driver Update: Ensure that your touchpad drivers are up to date.

• Go to the Device Manager by right-clicking the Start button and selecting "Device Manager."
• Find "Mice and other pointing devices" and expand it.
• Right-click on your touchpad and select "Update driver."
• Choose "Search automatically for updated driver software."

Windows Update: Make sure your Windows operating system is fully updated.

• Go to Settings > Update & Security > Windows Update.
• Click "Check for updates" and install any available updates.

Touchpad Settings: Adjust touchpad settings to see if it resolves the issue.

• Go to Settings > Devices > Touchpad.
• Try changing the sensitivity and other touchpad options.

Zoom Screen Flicker and Split Screen Issue

Update Zoom: Make sure you are using the latest version of Zoom.

• Open Zoom and click on your profile picture in the top right corner.
• Select "Check for Updates" and install any available updates.

Graphics Driver Update: Ensure your graphics drivers are up to date.

• Go to the Device Manager by right-clicking the Start button and selecting "Device Manager."
• Find "Display adapters" and expand it.
• Right-click on your graphics card and select "Update driver."
• Choose "Search automatically for updated driver software."

Disable Hardware Acceleration:

• Open Zoom and go to Settings by clicking on your profile picture and selecting "Settings."
• Navigate to the "Video" tab.
• Scroll down and disable "Enable hardware acceleration for receiving video" and "Enable hardware acceleration for sending video."

Adjust Display Settings:

• Right-click on the desktop and select "Display settings."
• Try changing the resolution and scaling to see if it resolves the flickering issue.

Test with External Monitor: Connect your laptop to an external monitor to see if the issue persists. This can help determine the problem with the laptop screen or the graphics card.

Refer to this document: HP Pavilion Plus 14-inch Laptop PC 14-ew1000 (7X846AV) User manual

Please run the Hardware test: HP PCs - Testing for hardware failures
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[huiqi]

I have tried it but the screen still flickers when I turn the power on or off.