touchpad is not working

[karthik_yeluri2]

my touch pad is not working and i want to repair it. i have my warranty and how can i use it. i went to some offline store and they told me that register a complaint in hp support website. And i cannot be able to do it. 

[Nirvana_95 · Accepted solution]

Hi @karthik_yeluri2 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• May I know if it works fine when using an external mouse?

If your touchpad is not working, here are some things you can try:

1. Connect an external USB mouse then run the Hardware Troubleshooter:

Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Hardware and Devices
Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

2. Press Windows key + X
Click Device Manager
Expand Human interface devices
Right click HID-compliant touch pad

(If you don't see your touch pad listed, look under 'Mice and other pointing devices')

Click uninstall

Exit then restart.

If you don't have an external/wired mouse...

Press Windows key + X
Press the 'M' key
Press tab once
Use the down arround to select Human interface device or Mice and other pointing devices.
Press the right arrow to expand Mice and other pointing devices.
Use the down arrow again to select your HID-Compliant mouse or touch pad
Press the right click menu key on your keyboard (usually located between the Alt and Control keys)
Select uninstall
Hit Enter

Press Alt + F4
Press the Windows key + X
Press the letter U
Press the letter R

Restart

Here is another link you can try: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=keyboard-trackpad-touchpad-is... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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