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HP Recommended
HP ProBook 4540s
Microsoft Windows 10 (64-bit)

so my touchpad isn't working and i tried to install synaptics driver downloaded from hp drivers but it didn't work and microsoft's mouse software still the one that's working , i tried many solutions like updating driver online though windows driver updates
and this is what happened
Capture.PNG
i tryed searching the error to find farther fixes and found hp PC Hardware Diagnostics Windows
the mouse check worked properly but when i tryed to check the hard disk this is what happened 
Capture.PNG
i tried reporting to hp support but the form didn't accept my product number 

hope you'll be able to help me 

4 REPLIES 4
HP Recommended

You will have to replace the hard drive. The driver data cannot be written to the disk because of problems with the hard drive. Are you under warranty? 

HP Recommended

Hi:

 

Those codes mean the hard drive is about to fail, needs to be replaced and the operating system reinstalled.

 

If you can still get into Windows, copy any files you don't want to lose to a portable hard drive.

 

Then replace the hard drive and reinstall W10.

 

Here is the link to the service manual for your notebook.   The hard drive R & R procedures can be found in Chapter 4.

 

http://h10032.www1.hp.com/ctg/Manual/c03758231

 

To reinstall W10...Use the Media Creation Tool.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC.

 

W10 will work with the product key in the BIOS, install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-4540s-notebook-pc/5229455

 

HP Recommended

@Huffer wrote:

You will have to replace the hard drive. The driver data cannot be written to the disk because of problems with the hard drive. Are you under warranty? 


no, it's expired , but all of the other drivers were installed and i had no problem with them known that i just installed the windows couple of days ago and this problem only appeared while installing touchpad driver 

HP Recommended

Touchpad driver happens to be located in a bad part of the hard drive. The inability to install the driver is just the beginning of problems. Follow @Paul_Tikkanen  's advice. Back up and replace the hard drive. Post back if you need help locating one to buy, wish to perhaps use this chance to install a superfast solid state drive, or need any other help. 

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