unable to install / launch synaptics smbus touchpad in HP laptop

[Rakesh_21]

Hello,
I am unable to use touchpad, it is showing under hidden devices under device manager.
Also I am unable to get driver from HP website.

[praveen196]

@Rakesh_21 Welcome to HP Community!

I understand that you are unable to use the Synaptics touchpad.

To resolve this issue, perform the following procedures:

Procedure 1: Confirm the Synaptics driver is 19.5.35.41 (or later).

1. Open Device Manager.

2. Scroll down and expand Mice and other pointing devices > Synaptics Touchpad.

3. Right-click on Synaptics Touchpad and select Properties.

4. Select the Driver tab.

5. Confirm the Synaptics driver is 19.5.35.41 (or later).

    

   Synaptics Touchpad in Device Manager.

   
   
   
    

Procedure 2: If the driver version is not the latest, go to HP Customer Support - Products.

1. Enter your HP computer product name and model number.

2. Click Find.

3. Select Software and Driver Downloads.

4. Expand Driver-Keyboard, Mouse and Input Devices.

5. Download and install the latest Synaptics Touchpad driver (a restart may be required).

Procedure 3: Customize touchpad settings:

1. Open the Synaptics TouchPad app once the driver installation is complete.

2. On the Device Settings page, click Settings.

3. Customize your preferred touchpad settings on the Properties for Synaptics Touchpad page.

4. Click OK.

Device Settings.



Properties for Synaptics Touchpad.

Please click to download the drivers.

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Rakesh_21]

Hello @Praveen196,

First of all, a big thanks for replying to my query, it has very detailed instructions to resolve the issues, I sincerely thank you and appreciate your efforts to write down different solutions.

1. it is showing in my hidden devices.I have attached the image. version is 19.5.35.54 

2. I am unable to find the app when I search using "synaptics" keyword.is there a way to download the app?

3. on HP website, I am unable to find drivers when I select autodetect my laptop serial number, is it because my warranty is expired?

[praveen196]

@Rakesh_21

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Have a nice day!

[Rakesh_21]

Hi @praveen196,

Thanks once again for detailed help.

I tried the steps.

Step 1 - it worked and did not find any problem.

step 2 - hp support assistant, it failed in both tests related to mouse.

will I be still get help from HP, if my warranty is over?

I am unable to find any driver for current Windows OS version 19613 1005

is there a way I can get synaptics touchpad app? it is not showing when I search on my computer.

please help!!

[praveen196]

@Rakesh_21

I understand your concerns.

In that case, I would suggest you perform the system reset.

If the issue still persists, please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Rakesh_21]

Hi @praveen196,

Thank you so so much for all your help throughout this.

today the touchpad started working with few exceptions.

it is not showing synaptics touchpad app in my system (when I search through start menu, and type "synaptics")

because of this I am unable to use gesture functions of touchpad.

is there a way to download this app?

[praveen196]

@Rakesh_21

I understand your concerns.

There is no separate software.

When you install the drivers the software will install automatically. Please try to install the drivers.

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

Have a nice day!!

[Rakesh_21]

Hi @praveen_196,

Thanks for the file, I will download and try it. Meanwhile, I need your help on rebooting my laptop.

since 2 days when I start my laptop on next day, it does not start normally, it starts in black n white screen then I need to go to BIOS setting F9, enable the legacy support and start my laptop.

is there a way to prevent legacy support being disabled daily?

also I noticed that when I start my laptop after enabling legacy support, the time it starts from 12 AM, whereas in India actual time is around 9.45 - 10 AM.

then I go to adjust time date setting, disable then enable automatic time setting and it picks up correct time after that.

[sandytechy20]

@Rakesh_21

Update the Bios, chipset using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.