unknown device hp pavilion dv7

[roxana2022]

can someone help with a link for this driver

[Paul_Tikkanen]

Hi:

There can be many different devices Windows names as unknown when they need a driver.

Please post the hardware ID for the unknown device, so I can post the link to the correct driver you need for it.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[roxana2022]

Hi Paul and thank you,i am not good with all this stuff,all i can tell you this unknown device is  under OTHER DEVICES

[Paul_Tikkanen · Accepted solution]

You're very welcome.

OK, so follow the guide I posted.  It has the step-by-step instructions with pictures to find the hardware ID for that unknown devive.

You can do it!  😊

[roxana2022]

i checked as you instructed and found this ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

[Paul_Tikkanen]

I knew you could do it.  😊

Here is the link to the driver you need for that device...

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

[roxana2022]

i am sorry Paul,i thought i found the driver to download but i was mistaken,please could send me the link?

[roxana2022]

I got it now

[roxana2022]

Thank you so much and God bless you

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

God Bless you too, and enjoy the rest of your day!