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‎11-28-2021 08:54 AM

HP Recommended

I have an HP laptop or notepad without any indication of S/N, model etc.
The front side has in the left upper corner a camera.
A sticker with "Intel inside"
The right side of the screen
USB connector, USB connector C, reset switch?, HDMI connector, mem card slot.
The left side of the screen
headphone jack.
Can somebody tell me what model .... that laptop is?

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Accepted Solutions

‎12-01-2021 08:52 AM - edited ‎12-01-2021 08:57 AM

HP Recommended

Does the screen part detach from the keyboard to become a tablet?

 

Take a look at the review at the hyperlink below. Is that what you have?

https://www.notebookcheck.net/Review-HP-Envy-x2-11-g000eg-Tablet.87799.0.html


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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13 REPLIES 13

‎11-28-2021 09:00 AM

HP Recommended

Hi:

 

Unfortunately, the information you provided is not of any help in identifying the model of the notebook you have, other than it is a fairly new model (less than 5 years old) if it has a USB C port.

 

Can you turn it on and get into the BIOS?

 

If so, you will find the model number, product number and serial number in the system information scree.

 

To get to that info, you turn or or restart the PC and immediately press/tap the ESC key to get the menu of options.

 

Select the F10 Setup option and press the enter key.

 

The first screen should provide the information you are looking for.

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‎11-28-2021 09:27 AM

HP Recommended

I bought this laptop in a second hand shop, without adapter.
I can not power-on the laptop and I can't load its battery.
Searching with photo's on Google was not successful.

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‎11-28-2021 09:34 AM

HP Recommended

HI,

 

Take a look on the bottom of the notebook.

 

Unless it has been sanded off,amongst the tiny letters you should find the Product name and product number.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-28-2021 10:01 AM

HP Recommended
I checked the entire laptop with a magnifying glass, no text can be found.
No traces of scratches, the laptop looks unused.
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‎11-28-2021 01:57 PM

HP Recommended

Well. That is more than unusual.

I have never seen an HP notebook without product identifying information labelled or printed on it.

 

Can you take a digital photo of the bottom and post it here?

 

Take a read of the look at the product section of the document at the hyperlink below.

https://support.hp.com/us-en/document/c00033108


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-29-2021 02:56 AM

HP Recommended

Thank you Erico, I do appreciate what you are doing for the community and specially what you do for me.
On the laptop there is no connector for loading battery.
Could the loading of the battery be done via an USB plug? or cordless charging ?
The laptop has on the IMG_20211129_102217.jpgfront cover in the upper left corner a camera. Could that help for identification?

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‎11-29-2021 06:15 AM

HP Recommended

IMG_20211129_140438.jpgIMG_20211129_140606.jpg

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‎11-29-2021 09:23 AM - edited ‎11-29-2021 09:26 AM

HP Recommended

You should be able to charge it with a USB power adapter.

 

I do hope that the price was seriously low. It looks like an Envy model.

 

The only reason I buy broken laptops is that I know how to repair them and I would only buy a high end second hand broken laptop.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-30-2021 06:07 AM

HP Recommended

The Envy, as you suggested, has the connectors stationed in the "keyboard" part.
The laptop I have, these are situated in the screen part.
I think that most of the electronics is behind the screen.
I connected the laptop to USB from PC, no loading led (tried both USB-C and USB-A)
Screen diagonal = 29cm (11.4")

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