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‎12-02-2025 09:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

thought I was in the right place to update PCDiags version from a 7 to win 10. Not so sure now. Waffling on a screen for no reason

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1 REPLY 1

‎12-05-2025 08:55 AM

HP Recommended

Hi @lazzy1,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

To better understand the issue, could you please provide a few more details?

  • What exactly the screen is showing when you say it’s “waffling”? Is it stuck loading, looping, or just idle?
  • Did you download the diagnostic tool directly from HP’s support site, or was it bundled with your system?
  • Are you trying to update the diagnostic tool itself, or use it to check compatibility after upgrading from Windows 7 to Windows 10?


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

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