upgrade ram and hdd

[REZRAM]

Product: 5MK62EA#UUW Operating System: Microsoft Windows 10 (64-Bit) Serial number    [Private information removed] Hello, i would like to upgrade ram to 32 Gb *2*16* but i am not sure  this model can support or not! i know in Maintenance and Service Guide in here https://support.hp.com/gb-en/product/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/model/26309756/... this service guide mention max 2*8gb 2666 ,  but is there any possible to upgrade to 2*16gb so-dimm 260 pin 2666   and next question , i have already 512 gb hdd 7200, but i want to change to 1tb ssd  and last question> can i remove M.2 ssd *now 256Gb* and put M.2 512 Gb ??  and how can I check for expample this model  Crucial DDR4 8GB 2666MHz CL19 Ikke-ECC SO-DIMM 260-PIN

is good for my laptop?? 

Thanks in advance

[praveen196]

@REZRAM Welcome to HP Community!

I understand that you would like to upgrade the memory and SSD.

I have  checked the manual ( page number 1,2)

Your model support Two non-customer-accessible/upgradable memory module slots DDR4-2666 dual channel support (8750H/8300H processors) DDR4-2400 dual channel support (8550U/8250U processors) Supports up to 16 GB of system RAM in the following conƭgurations

 ● 16384-MB total system memory (8192×2)

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 4096-MB total system memory (4096×1)

And it support M.2 solid-state drive, TLC:

256 GB, PCIe

128 GB, PCIe

128 GB, SATA-3

Your product will not support 32GB memory and 512GB SSD.

Keep us posted,

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[REZRAM]

hi and thanks for your reply

i know it and i have checked all that you mentioned. but i have cheeked www.crucial.com and scan my system and i have seen my system can support 32gb *it should be support otherwise it will be very strange!* and i can upgrate PCIe to 500 gb and another hardisk to 1tb . but i want to be sure before i buy it 😉 so i am not sure i get right answer in here 🙂  

[praveen196]

@REZRAM

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!