-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
5
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Firstly for RAM, machine has
Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 12-GB of system memory
DDR4-2400 dual channel support
DDR4-2133 dual channel support
Supports the following configurations: configurations: configurations: configurations:
NOTE:32-bit operating system support up to 4 GB.
● 12288 MB (8192 MB × 1 + 4096 × 1)
● 8192 MB (8192 MB × 1)
● 6144 MB (4096 MB× 1 + 2048 MB × 1)
● 4096 MB (4096 MB × 1)
And for HDD, your machine has Single storage, you can upgrade to 512GB or 1TB of 2.5" SSD from reliable brands sucg as Samsung, SanDisk, Crucial ..
Warning : This work is for Authorized Service Provider parts only. Doing it yourself may void warranty if something went wrong due to this upgrade.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Firstly for RAM, machine has
Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 12-GB of system memory
DDR4-2400 dual channel support
DDR4-2133 dual channel support
Supports the following configurations: configurations: configurations: configurations:
NOTE:32-bit operating system support up to 4 GB.
● 12288 MB (8192 MB × 1 + 4096 × 1)
● 8192 MB (8192 MB × 1)
● 6144 MB (4096 MB× 1 + 2048 MB × 1)
● 4096 MB (4096 MB × 1)
And for HDD, your machine has Single storage, you can upgrade to 512GB or 1TB of 2.5" SSD from reliable brands sucg as Samsung, SanDisk, Crucial ..
Warning : This work is for Authorized Service Provider parts only. Doing it yourself may void warranty if something went wrong due to this upgrade.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
5
0
0
HP Recommended
one SODIMM memory module slots
Supports up to 12-GB of system memory
Means two SODIMM memory module slots
Supports up to 24-GB of system memory?
5
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community