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‎07-14-2017 04:28 PM

HP Recommended

You will have to load the OS in legacy mode. How did you go about trying to clone old to new? 

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‎07-14-2017 04:32 PM

HP Recommended

I used Acronis to create a copy of the old SSD on an external hard drive and then to clone from external hd to new ssd once installed. Followed their documentation exactly.

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‎07-14-2017 05:14 PM

HP Recommended

At this point I'd be happy to start over from the beginning as long as I can figure out what mistake I made and how to avoid making it again!

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‎07-15-2017 05:05 AM

HP Recommended

You might try a clean load of Windows 10 just to see if the new SSD works. Sounds like it would. Get a Windows 10 install disk from the Media Creation Tool site and see if you can load it just as an initial experiment. 

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