-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The specs of your machine is
https://support.hp.com/au-en/document/c06085996
The manual (page 2) says
Two memory module slots (Ryzen, A9 processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen, Athlon processors)
DDR4-1866 dual channel support (A9 processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 + 4096 × 2)
● 4096 MB (4096 MB × 1) (your machine)
Therefore you can upgrade to
- 8GB: add 4GB more using SAME existing RAM as slot 1 or using https://eu.crucial.com/memory/ddr4/ct4g4sfs824a/ct13230128 (will run at 1866 MHz)
- 16GB (2 x 8GB) using compatible RAM such as https://eu.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13230106 (will run at 1866MHz)
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
The specs of your machine is
https://support.hp.com/au-en/document/c06085996
The manual (page 2) says
Two memory module slots (Ryzen, A9 processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen, Athlon processors)
DDR4-1866 dual channel support (A9 processors)
Supports up to 16 GB of system RAM in the following configurations:
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 + 4096 × 2)
● 4096 MB (4096 MB × 1) (your machine)
Therefore you can upgrade to
- 8GB: add 4GB more using SAME existing RAM as slot 1 or using https://eu.crucial.com/memory/ddr4/ct4g4sfs824a/ct13230128 (will run at 1866 MHz)
- 16GB (2 x 8GB) using compatible RAM such as https://eu.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13230106 (will run at 1866MHz)
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community