usb port reset request failed...code 43

[Dre121]

the USB port reset failed...code 43.  How do I fix this?

thanks

[Hawks_Eye]

Hi @Dre121 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the situation—and I’m truly sorry you're seeing a “USB port reset failed…Code 43” error. That message usually means Windows has stopped the device due to a reported problem. 

Let’s walk through a focused recovery path to help restore USB functionality.

Step-by-step recovery for USB Code 43 error in Windows

1. Disconnect and reconnect the device

• Unplug the affected USB device
• Wait 30 seconds
• Plug it into a different USB port (preferably on the rear panel if using a desktop)
• If possible, test the device on another computer to confirm it’s functioning

2. Power cycle your system

• Shut down your computer completely
• Unplug the power cord (and battery if using a laptop)
• Wait 1 minute
• Reconnect power and restart
• This clears residual charge and resets USB controllers

3. Uninstall and reinstall the USB driver

• Press Windows + X > Device Manager
• Expand Universal Serial Bus controllers
• Right-click the device showing the error > Uninstall device
• If available, check Delete the driver software for this device
• Restart your computer
• Windows will reinstall the driver automatically

4. Run the Hardware Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run the Hardware and Devices troubleshooter
• Follow the prompts to detect and resolve USB issues

5. Update chipset and USB drivers

• Visit the HP Software and Driver Downloads page
• Enter your HP model
• Download and install the latest chipset driver and USB controller driver
• Restart your PC after installation

6. Check for Windows updates

• Go to Settings > Windows Update
• Click Check for updates
• Install all available updates and restart

Let me know how the system responds after these steps. If the error clears and the device reconnects properly, we can fine-tune USB power settings or explore alternate device paths. 

You’ve done everything right by staying observant—I’ll be here to guide you further.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye