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‎08-01-2026 10:12 AM

HP Recommended

Hi,

I am experiencing an issue where the built-in (integrated) camera on my laptop is not working. The camera is not detected or fails to capture video in system applications.

System Specifications:

  • Device Name: DESKTOP-PBB8JLM

  • Processor: Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz (1.90 GHz)

  • Installed RAM: 8.00 GB (7.85 GB usable)

  • Graphics: Intel(R) UHD Graphics 620

  • System Type: 64-bit operating system, x64-based processor

  • Input: Pen and Touch support with 10 touch points

Could you please help me troubleshoot and resolve this issue?

Thank you

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