webcam

[basegmez00]

Hi,

I am experiencing an issue where the built-in (integrated) camera on my laptop is not working. The camera is not detected or fails to capture video in system applications.

System Specifications:

• Device Name: DESKTOP-PBB8JLM

• Processor: Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz (1.90 GHz)

• Installed RAM: 8.00 GB (7.85 GB usable)

• Graphics: Intel(R) UHD Graphics 620

• System Type: 64-bit operating system, x64-based processor

• Input: Pen and Touch support with 10 touch points

Could you please help me troubleshoot and resolve this issue?

Thank you

[Hawks_Eye]

Hi @basegmez00 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern with the integrated camera not being detected or unable to capture video. Thank you for sharing the system specifications. We can work through a few checks that commonly help restore camera functionality on business notebooks using the Intel Core i5-8350U platform.

Please try the following steps:

Check the Camera in Device Manager

• Press Windows + X and select Device Manager.
• Expand Cameras or Imaging Devices.
• If the HP camera is listed:
  • Right-click it and select Disable device.
  • Wait a few seconds, then select Enable device.
• If you see a yellow warning icon, right-click the camera and choose Uninstall device, then restart the PC.

Verify Camera Privacy Settings

• Open Settings > Privacy & Security > Camera.
• Turn on Camera access.
• Turn on Let apps access your camera.
• Ensure the application you are testing is allowed to use the camera.

Run HP PC Hardware Diagnostics

• Turn off the notebook.
• Power it on and repeatedly tap F2.
• Open HP PC Hardware Diagnostics.
• Run the Component Tests > Camera test if available.
• Note any failure ID or test result displayed.

Update the Camera Driver

• Open Device Manager.
• Right-click the camera device and select Update driver.
• Select Search automatically for drivers.
• Restart the notebook after the update completes.

Install HP Support Assistant Updates

• Open HP Support Assistant.
• Check for and install all available:
  • BIOS updates
  • Chipset updates
  • Camera-related drivers
• Restart the device after the updates are installed.

Reset the Camera Application

• Open Settings > Apps > Installed Apps.
• Locate Camera.
• Select Advanced Options.
• Choose Repair.
• If the issue continues, select Reset.

Check BIOS Settings

• Restart the notebook and press F10 repeatedly to enter BIOS.
• Look for an Integrated Camera or Webcam setting under Security or Advanced options.
• Confirm it is Enabled.
• Save changes and exit.

Perform a Power Reset

• Shut down the notebook.
• Disconnect all external devices.
• If the battery is removable, remove it.
• Press and hold the power button for 15 seconds.
• Reconnect power and start the notebook.

Take care, and have an amazing day!

Regards, 

Hawks_Eye