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‎02-26-2018 12:51 PM

HP Recommended
Product: Hp pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I have purchased brand new HP pavilion x 360. From the beginning I have noticed a weird noise (some kind of grunting sound) coming from the fan of the laptop while I tilted or moved the laptop. Is that noise normal?

 

Thank you for your answer.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2018 02:07 PM - edited ‎02-26-2018 02:14 PM

HP Recommended

Hi.

 

No.

 

It is not normal.

 

That sounds like an issue with the Processor fan.

 

It can only be resolved by replacement of the processor fan.

 

Is your notebook still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎02-26-2018 02:07 PM - edited ‎02-26-2018 02:14 PM

HP Recommended

Hi.

 

No.

 

It is not normal.

 

That sounds like an issue with the Processor fan.

 

It can only be resolved by replacement of the processor fan.

 

Is your notebook still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎02-26-2018 02:32 PM

HP Recommended
Yes it is a brand new laptop and it is still in warranty.

Is that a common issue for x360 hp laptops?

Thank you for your answer. Lucie.

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‎02-26-2018 02:42 PM - edited ‎02-26-2018 02:44 PM

HP Recommended

It is an uncommon issue.

 

I can ask to have your issue escalated for you.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-26-2018 02:52 PM

HP Recommended
  1. Thank you for your help. I will take the laptop back to the store to check it out. 
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‎02-26-2018 03:04 PM

HP Recommended

@LucieG

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
1 person found this reply helpful
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