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‎11-02-2022 01:16 PM

HP Recommended

Model: HP Notebook 15-dy1771ms

BIOS VERSION: AMI F.25 3/9/2022

 

When I turn on computer is shows battery error message. Also my laptop battery is draining so fast like its fully charged and after 15 minutes its dead.

My laptop shows error message similar to this one

 

c06924538.jpg

 

Category:
1 REPLY 1

‎11-03-2022 04:50 AM

HP Recommended

Hello @Amna-A 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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