who can i speak to about buying an hp care pack that kmows whst they talking about cuz hp store dont

[bfitlemz00]

Im just loooing to gee a carepack for my spectre x360 and  but HP makes evrn the smallest things to be the most difficuly and complicated   Im dorry to say that (actually im really not) that the HP store so called exoert sales help [content removed]. 

ive done my research on this for 6 months since buying a new spectre and had a coipoe carepacks in mind for my device but true to HP form, i called up last night just ro ask the differences on these 2 carepacks I narrowed it to complete with product numbers to make it essy for HP to find n give quick n easy answers but instead was told that neither carepack is compatable with my device and huy this other one. Despite 1 care pack coning from hps own identify my device tool selection after it detected and the other was directly from a link from within hp support assistant on my laptop AND from under my product wiithin support assistant where it ssys buy hp care pack link right to a specific care pack. (Ummm, probly 1 for my soecific device….you tjink) but was told not compatable. SMH. 

So i just need a knowledgeable hp employee  to converse with about this and someone thst has some sort of leadway or authority to be able to actually help in case needed but that can access whatever depts systems on hp side to get tjis done, should they need to. I mean its not rocket science. Im already not convinced on spending another  $2-300 with hp for something that i know is just tetrinle which is their support services. This experience so far has got me thinking i must be crazy in the head for trying to do this.  

Also anyone else thst can offer up any experience in something similar or csn provide any help or real advice please reply asap. Its welcomed. 

thanks for reading