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‎07-14-2019 03:20 PM

HP Recommended
Product: HP 15-bw032wm
Operating System: Microsoft Windows 10 (64-bit)

Wifi adapter keeps deleting for no reason. Followed instructions to update bios and drivers. NO LUCK. The only way to get it back is to revert to an earlier restore date. The laptop is only a year old. Shouldn't have to go through this every other day.

3 REPLIES 3

‎07-14-2019 04:01 PM

HP Recommended

@TRX7 

 

Very interesting: no wifi information on its specs

 

     https://support.hp.com/au-en/document/c05609715

 

I leieve it has Realtek adapter.  Please download and install the following Realtek Local Area Network (LAN) Driver (Windows 10 v1903):

 

   https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96687.exe

 

Regards.

BH
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‎07-14-2019 04:18 PM

HP Recommended

Hi, @TRX7 

 

The only suggestion I can offer, would be to update the wifi  driver to the latest version, and restart the PC.

Wifi: 2024.0.8.107/2024.0.4.108 Jun 5, 2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

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‎07-16-2019 04:02 PM

HP Recommended

Thanks for the suggestions for upgrading the adapter drivers. Unfortunately it doesn't work. Updating the driver deletes the LAN and wireless adapters. 

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