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‎11-15-2024 04:40 PM

HP Recommended
Product: wireless mouse MG 1451 and wireless Keyboard KG-1450 combo.

I have wireless mouse MG 1451 and wireless Keyboard KG-1450 combo.

Key board stopped working, Mouse still works.  New batteries, moved receiver to different slot.  Restart computer. 

Nothing helped.

Window 11 Home, HP all in Computer.

Where are my options?

There is no on off or reset button on keyboard.  Mouse has on-off button.

 

Please help.

2 REPLIES 2

‎11-18-2024 11:57 AM

HP Recommended

Hi @HP6203,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the wireless keyboard as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎01-13-2025 07:45 AM

HP Recommended

I have this EXACT issue and would like to speak to someone. I cannot get into my computer

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