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‎05-20-2024 04:33 AM

HP Recommended
Product: HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Operating System: Microsoft Windows 11

Hello.
Some of the keys of the keyboard worked poorly at first, now they don't work at all. Keys are e.g. Spacebar, Tab, Arrow Left, F3+4,....
With an external keyboard, everything works. I have the feeling that more keys will follow now. Does anyone have any idea what that could be?

Category:
1 REPLY 1

‎05-20-2024 05:27 AM - edited ‎05-20-2024 05:28 AM

HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.

If the keys fail during diagnostics it is a hardware problem so

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

If not in warranty Laptop keys can be replaced. Some models are more difficult than others. Usually it is easier to replace a key or two than the keyboard.

There are a number of companies

https://www.laptop-keys.com/

https://www.google.com/search?q=ebay+replace+key+on+hp+laptop

https://www.laptopkeyreplacements.com

https://laptopkey.com/

 

 

This site has videos 

https://laptopkey.com/hp-elitebook-x360-1040-g7-laptop-keyboard-key-replacement/

 

 

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