• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-04-2020 04:46 AM

HP Recommended
Product: HP Pavilion 15-cs3010la
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,
I need to ask something to the community.
I bought a laptop two months ago and now it is not working. It is HP Pavilion model 15-cs3010la.
Two days ago I turned it on and appeared a message "Hard Disk 3F0", "please install an oparting system on your hard disk".
I called to support and we check the BIOS and realized the hard disk is not listed.
Looking for information of my computer I found that it has a Intel Optane memory H10 with SSD, 32gb+512gb ssd.
So, I tried a few things to check what happened. My Bios is only listing the 32gb optaned memory but it is not listing the ssd 512gb volume. I can't see the disk hard volume.
What can I do? What is the problem?
I bought the laptop in other country.

Thanks

1 person had the same question
1 REPLY 1

‎05-12-2020 02:24 PM

HP Recommended

@Janyo

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.