AC adapter driver

[DanteNG01]

Good day hp community

I'm in a bit of a fix presently. I was using my notebook extensively for about 8 or so hours while charging and as I was about to turn off the system I noticed that the battery icon looked odd (see attached photo). 

I had replaced the battery recently because the former battery was dead. I've been having issues turning it on without first plugging it in but I digress...

In a bid to fix the newly discovered problem, I went on YouTube and came across a fix that involved uninstalling the Microsoft ACPI compliant battery and Microsoft AC adapter which I did. I restarted and the icon stayed the same. I checked hp diagnostics and it reported no battery. I shut it down hoping it'll all go away in the morning.

Fast forward to this morning and the charging indicator light isn't turning on, the PC isn't turning on either. I need help getting the PC running again as I'm at my wit's end. Any help at all would be great.

[ub6424]

Hello @DanteNG01 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[DanteNG01]

Spoiler

I'm not able to turn on the PC but I know a few of those by heart. 

*OS: windows 10 home 64 bit

*Version: 91H2 I think the last one before windows 11

Model: RTL8723DE(off the laptop) or notebook 15 db0015dx

Product Number: 

Processor: Amd A6 9225

BIOS version/date: Insyde F.32/ 

BIOS date is somewhere between 2020 and 2021

I hope I provided enough information. Fingers crossed.

@Ub6424

[ub6424]

Hello @DanteNG01 

(1) Either the battery causes a short circuit or there is another technical problem.

(2) Please disconnect/remove internal battery and try to turn on with ac adapter. Does this work ?

(3) Please report your results

Kind regards

[DanteNG01]

I might take a while as it's an internal battery..a few hours maybe. 

Also am I to be wary of anything at all while opening the laptop/ removing the battery? And would it be safe to turn it on without the back cover?

[DanteNG01]

I also mentioned uninstalling the Microsoft AC adapter, could that in any way be the source of the problem or uninstalling the driver does not have any adverse effects?

[ub6424]

Hello @DanteNG01 

---

@DanteNG01 wrote:

I might take a while as it's an internal battery..a few hours maybe. 

Also am I to be wary of anything at all while opening the laptop/ removing the battery? And would it be safe to turn it on without the back cover?

---

(1) If you do not touch any electronic components with tools or your hand after switching on, nothing will happen. You can simply place the notebook on a wooden table.

(2) Follow instructions in the Maintenance and Service Guide

Kind regards

[TzortzisG]

- uninstalling the driver does not have any adverse effects?

The driver reinstalls automatically on next boot.

Before opening up laptop I think it's worth it to try power reser (if you haven't already).

Unplug charger, push in power button and hold >15 sec. Plug in charger and try if anything changes.

[DanteNG01]

Thanks a lot, I'll get back to you

[DanteNG01]

I tapped accept solution BY MISTAKE, pls ignore.