After i make a reset to my HP stream 7 its unresolved and i can't make anything

[Bati23Osm]

[Bati23Osm]

My hp stream 7 tab unresolved after i reset that tab, what to do please

[IT_WinSec · Accepted solution]

Hi @Bati23Osm

Welcome to the HP Support forum. Thank you for posting.

The message you get appears when something tries to reset the TPM module. TPM stands for “Trusted Platform Module”. It’s a chip on your computer’s motherboard that helps enable tamper-resistant full-disk encryption without requiring extremely long passphrases. More on TPMs >here<

If your device has an active encryption (like Bitlocker or other) and if you know your encryption key, you can safely tap/hit the [YES] section to clear the TPM.

If your device doesn't have any kind of encryption or if you don't know the encryption recovery key, press/hit [NO].

If for some reason the touch screen doesn't work, connect an external USB keyboard and use it to hit the yes or no.

Hope this helps! Let me knwo if this works for you.

[Bati23Osm]

Hi @ IT_WinSec

Thanks a lot for replying me, yes the problem with me i can't press yes or no, how i connect my tab to pc? 

and another solution if i didn't find external USB keyboard? 

Thanks again ❤️ 

[IT_WinSec]

You are welcome !

If you don't find a USB keyboard, you need to purchase one or ask a friend/relative for one time usage of the keyboard.

Use it along with OTG/adapter

>> https://www.youtube.com/watch?v=h19c1NWbSZ4

>> https://www.youtube.com/watch?v=-UYlaKcUKno

If you press and hold the power-on button for 5-10 seconds, will the tablet shut down. If you attempt to start it after that like normal, does it load properly without asking you for the TPM reset ?

[Bati23Osm]

If you press and hold the power-on button for 5-10 seconds, will the tablet shut down. If you attempt to start it after that like normal, does it load properly without asking you for the TPM reset?

Yes, i did what you said and always ask me about TPM

i will tell you what will happen after i get the keyboard and OTG 

Thanks a lot, 

Love HP. 

[kyle_b]

Hold down both the volume up and and volume down while powering up, no keyboard or OTG needed.

[Bati23Osm]

I did what you said and look what happened 😢😢😢

Error 0xc000021c

[Bati23Osm]

Error 0xc000021a ******

[Bati23Osm]

Error 

INACCESSIBLE_BOOT_DEVICE