05-16-2019 09:33 AM
While the charger is plugged in.It shows plugged in not charging
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05-17-2019 12:49 PM - edited 05-17-2019 05:45 PM
@Sidhakpreet Welcome to HP Forums Community!
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type, and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
05-21-2019 12:29 PM
05-22-2019 11:52 AM
@Sidhakpreet That's quite an interesting theory, I must say, I did not see that coming, nevertheless, I recommend you go through those steps in case you feel unsatisfied with the fact that it stops charging when its hot and so on, as most issues would be resolved by reseating the battery using the link I had shared earlier.
That said, if you are okay with that, so am I, and I hope you have a good day, ahead.
I am an HP Employee
05-22-2019 12:21 PM
Apologies for jumping in unannounced.
I concur and offer my completely unsolicited opinion on the subject of "not charging when hot":
My Understanding: The charge system responds to heat in a similar manner to that of the computer shutting down when it is "too hot" - charging resumes when the system is cool enough to support the operation.
It makes sense - if the computer / charge system is hot, adding more heat by charging the battery doesn't help the situation.
I am not prepared to defend my opinion with documentation - I am sure the subject is covered though I cannot tell you at the moment where the information is located.
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