Battery failure ID

[Howard_217]

Hi,

After running a HP Hardware Diagnostics, I got an ID for battery failure: 0G832X-96RBBC-MFPW3G-C0CE03
Presumably, that is to do with the low storage capacity of the battery, as I received HP battery alert [Primary (internal) Battery (601)] a few times when starting it up since November.
If that is the case, could someone guide me to where I can get it repaired in the UK or find a replacement battery and provide a model number for this laptop please?

Many thanks,
Howard

[ub6424]

Hello @Howard_217 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model  15-cs0091tx

System SKU      4QA53PA ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[Howard_217]

Hi Ub6424,

Here are the results:
OS Name: Microsoft Windows 10 Home
Version: 10.0.19044 Build 19044

System Model: HP Pavilion Laptop 15-cs0xxx

System SKU: 4QA53PA#AB5

Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992Mhz, 4 Cores, 8 Logical Processor(s)
BIOS Version/Date: Insyde F.23, 25/12/2020

Regards,

[ub6424]

Hello @Howard_217 

Thanks for reporting.

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.26 Rev.A

19.5 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

Before we decide whether you need a <new battery> or not ...

(4) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

or

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

(5) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(6) Please report your results

( if serial number and CT Number are displayed, please blur )

[Howard_217]

Hi there,

Thanks for the advice and waiting. I was trying to convert the language into English, so took me a bit of time.
Both BIOS and HP Support Assistant versions are up to date now. Please see the screenshot below:

Regards,
Howard

[ub6424 · Accepted solution]

Hello @Howard_217 

Thanks for reporting.

(1) Your battery is technically in bad shape.

Design Capacity: 42 WHr

Full Charge Capacity: 27 WHr (63%) !

The battery has already undergone numerous (241) charging cycles, but it has lost a lot of capacity overall 

(2) Battery

 HP spare part number: 

L11119-855

3-cell, 41 Whr, Li-ion battery ASSY-BATT 3C 41W 3.6A LI HT03041XL-PR+PL

--->>> Maintenance and Service Guide

Page 37 Component replacement procedures

(2) Where to buy ?

HP Partsurfer:

https://partsurfer.hp.com/partsurfer?searchtext=L11119-855

price 85.09 GBP

or battery replacement

https://www.hplaptopbattery.co.uk/hp-l11119-855-battery-148528.htm

( produced under the highest industry standard and made with Grade-A battery cell (Panasonic), 100% compatible Original Manufacturer Specifications. )

price 29.10 GBP

Kind regards