Battery of HP ENVY x360 will get empty if the Laptop is turned off

[NihaoTom]

Dear all,

after the last BIOS Upgrade F.35 I have still the Problem if I turn my laptop OFF (not hybernate) that the battery empty after 24 hours.

What can I do?

Thank you NiHaoTom

My system:

Windows 10 Home 64-bit

AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx

8GB (2x4GB Hynix 2400MHz)

Platine 8497 92.46

BIOS F.35

[Dragon-Fur]

@NihaoTom 

BIOS F.35 Rev.A description:

- Fixes an issue where the system disconnects unexpectedly from a network when certain wireless LAN cards are used.

• The update to the BIOS is likely unrelated to the battery issue.
• Could be a failed battery, battery may need calibration, battery may be on a recall list.

Product:

4RE07EA — HP ENVY x360 - 15-cp0000na

Introduced (General Availability):  July 2018

• Run the component tests on the battery (link below to UEFI diagnostics).
• If the system is in warranty (or even if it is not), and / OR if the battery is on a recall list, Contact HP Technical Support.

Things that are the Battery

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Recalls and Advisories

Be sure to check your computer’s Website Support for relevant advisories and bulletins

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

Information

 HP Replacement programs and product recalls

 Battery Safety Mode

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Purchase Options

1. Ifyou determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 

1. If / When you know the battery type / part number, check for the battery at the Parts Store
2. If the part is not available from HP, use your search engine to search for the part in your region.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter the full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter the full model name
• When the website opens, select category User Guides
• Look for the Maintenance and Service guide for your computer
• The part numbers are listed in the component section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY x360 - 15-cp0000na

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[NihaoTom]

Thank you Dragon-Fur,

the Battery Test shows me ok.

Do you have any other idea why the Battery goes empty if the Laptop ist turned off?

Thank you Tom

[Dragon-Fur]

@NihaoTom 

You are welcome.

I would guess there is something wrong in the charge system which includes the battery, the charger unit, and any connections are tacked to the board.

That the battery drains as soon as the computer is switched off seems to indicate either the battery is lying to you about its condition, that is, the battery is actually failing or is defective, or there is something draining the battery. 

 Certain conditions and / or components can drain the battery even when the computer is in an OFF condition; the drain should be somewhere around 3-5 percent a night and not a catastrophic loss of charge.

Example...

Brand new Spectre X360 Battery drains fast when off

Solution offered by Forum Provost Expert Big_Dave

This has reportedly worked for HP Envy 17t u100 CTO):

• Ensure the Power Plan power off button is set to shutdown (not the solution)
• Change settings in the BIOS:

1. Disable fast boot (setting not needed with SSD)
2. Disable USB charging port although nothing was plugged into the designated charging port.
3. Disable Battery remaining time

• Command prompt (admin): exe /hibernate off
• Command prompt (admin): bcdedit /set disabledynamictick yes

NOTE:

This is not an HP provided "update".  The idea is offered "as is" in hopes that it will help

Discussion, Continued...

Batteries can last as long as the standard warranty - one year for consumer grade systems that include a 1 year standard warranty and a bit longer for the batteries in business grade computers (longer warranty and perhaps better components in the more expensive business class machines).

How the battery is treated has much to do with how it performs.  Lots of charges (cycles) can result in shorter overall battery life span.  Batteries tend to live longer if they are not frequently drained and charged.  (The ambiguous wording is deliberate, though there is evidence that batteries left plugged in may last longer, it is not a "given fact of life".)

Letting the battery drain too far (to nearly exhausted) can actually kill a battery - this means that if you let the battery drain past a certain point, it will never again charge properly.  There is no fix for this except to replace the battery.

If you had not done so, check to make sure the charger is OK.  I believe one of the component tests (in UEFI) might be for the charging system.

My Opinion

If the drain is indeed "catastrophic", that is, the battery completely discharges overnight, then you should perhaps consider contacting HP Support (particularly if the system is in warranty).  If all else fails, consider replacing the battery.

I realize this may not be particularly helpful.  The electrical system is not my area of exepertise.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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[NihaoTom]

Problem is solved: After 40h the battery has still 100% capacity.

What did I do:

- HW: I pluged out an USB-Ethernet Adapter (I think it needs power)

- BIOS: USB Charger disabled
- BIOS: Batterie remaining time was already off
- Admin: powercfg.exe /hybernate off

Thank you for your help

NiHaoTom

[Dragon-Fur]

@NihaoTom 

You are welcome.

Thanks for reporting back the details.

Makes sense that the USB uses power.  If the adapter would work (and if you need the connection), consider using a powered USB hub.  Look for one that has on / off switch if the feature appeals to you.  I have not used one of these (powered USB hubs) for a while - as I recall, I was using a device by SIIG (name / brand?).

Happy Computing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.