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Message 1 of 5
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Battery won't charge, this is a 2nd used computer

HP Recommended
Pavilion 15-p036TX
Microsoft Windows 10 (64-bit)

The battery won't charge, I charged for the whole night but when I see it at the morning, it's till at 0%, guys wth is wrong with this PC

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Message 2 of 5
Flag Post
HP Recommended

@jjd21_ds-ds32 

 

Product introduced 2014

 

The battery is likely dead.

 

You can attempt to test battery and AC charger -

Be Aware:  There is generally no "coming back" from 0 (zero) percent.

===============================================

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

 

Open

HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC - Maintenance and Service Guide

Page 76

 

Description                                                         Spare part number

4-cell, 41 WHr 2.8AH Li-ion battery                 756743-001

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 

 ===============================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 15-p036tx Notebook PC 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Message 3 of 5
Flag Post
HP Recommended

You mean put the tester to test if it's the charger fault?

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Level 16
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Message 4 of 5
Flag Post
HP Recommended

@jjd21_ds-ds32 

 

There are options to test several of the components, including the battery and the AC Adapter (charger).

 

The battery is likely just dead and must be replaced.

If you wish to do so, test both battery and the AC Adapter.

The test for the Adapter is in Component tests.

 

Read more about the process / procedure here:

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

 

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Message 5 of 5
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HP Recommended

Thanks and I will try to buy another battery.

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