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- HP Community
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- Notebook Operating System and Recovery
- Battery won't charge, this is a 2nd used computer

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12-08-2020 07:25 AM
The battery won't charge, I charged for the whole night but when I see it at the morning, it's till at 0%, guys wth is wrong with this PC
12-08-2020 09:13 AM
Product introduced 2014
The battery is likely dead.
You can attempt to test battery and AC charger -
Be Aware: There is generally no "coming back" from 0 (zero) percent.
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Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
Open
HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC - Maintenance and Service Guide
Page 76
Description Spare part number
4-cell, 41 WHr 2.8AH Li-ion battery 756743-001
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Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
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Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Pavilion 15-p036tx Notebook PC
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12-11-2020 07:00 AM
There are options to test several of the components, including the battery and the AC Adapter (charger).
The battery is likely just dead and must be replaced.
If you wish to do so, test both battery and the AC Adapter.
The test for the Adapter is in Component tests.
Read more about the process / procedure here:
TKB Article contributed by HP Wes_notebooks
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .