Battery

[technologically]

I booted up my computer and ran a battery diagnostic test and got this failure code: RK0HBR-7L7A59-XD7WMG-C0DT03. Does anybody know what that means? Thanks

[Dragon-Fur]

@technologically 

The only useful bits are as you have likely seen.

Anything "hidden" in the result code is available to HP Support.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

RK0HBR-7L7A59-XD7WMG-C0DT03

OK

xxxxxxxx

6/17/20

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

Failure code = 601

If you have reason to believe more testing is needed, you can, for example, test the AC adapter.

Assistance / More Information here:

Run Component Tests – How to

• TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

• TKB Article contributed by Community Expert Erico

Battery Report and other solutions

Is your notebook plugged in and not charging?

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• Look for and open the Maintenance and Service guide for your computer (document name varies)

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HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook P...

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• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos

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• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

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Use your search engine to find the part number at your favorite online store.

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-r264dx TouchSmart (ENERGY STAR)

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[technologically]

 this is the full diagnostic test. Can you discern any problem from that?

[Dragon-Fur]

@technologically 

Offhand, without this being an area of expertise...

The more glaring issue aside from the recommendation to "replace" is the age.

Battery is "past" prime life = Old

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