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HP Recommended
HP Notebook - 15-r264dx TouchSmart
Microsoft Windows 10 (64-bit)

I booted up my computer and ran a battery diagnostic test and got this failure code: RK0HBR-7L7A59-XD7WMG-C0DT03. Does anybody know what that means? Thanks

3 REPLIES 3
HP Recommended

@technologically 

 

The only useful bits are as you have likely seen.

Anything "hidden" in the result code is available to HP Support.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RK0HBR-7L7A59-XD7WMG-C0DT03OKxxxxxxxx6/17/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

 

Failure code = 601

If you have reason to believe more testing is needed, you can, for example, test the AC adapter.

 

Assistance / More Information here:

 

Run Component Tests – How to

 

Testing for Hardware Failures

 

  • TKB Article contributed by Community Expert Erico

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

Find Parts and Replacement Procedure

 

  • Open Support Home >> Enter the full model name
  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)

OR, find your Service Guide here:

HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook P...

 

NOTES  

  1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-r264dx TouchSmart (ENERGY STAR)

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

Dragon-Fur

HP Recommended

20200617_132415.jpg

 this is the full diagnostic test. Can you discern any problem from that?

HP Recommended

@technologically 

 

Offhand, without this being an area of expertise...

The more glaring issue aside from the recommendation to "replace" is the age.

Battery is "past" prime life = Old

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.