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Locked

‎11-23-2024 11:32 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Operating System: Microsoft Windows 11

hello there, I am year 7 student, I have multiple assignments due and my laptop (windows 11) has been BitLocker locked, I have put in my recovery key multiple times even with the school IT and it doesn't work, and I can't factory reset or boot my laptop. My school IT has told me to contact HP support as soon as possible because at the moment nothing is working and my assignments are all due. Please contact me as soon as possible because this is the last term of school and my reports are being published. I don't have any other device. thanks

Category:
1 REPLY 1

‎11-24-2024 08:53 AM

HP Recommended

Hey @Khush6,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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