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Solved!

Blue Screens on New Omen 15

HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (64-bit)

Hi,

I purchased a new OMEN Laptop - 15-en0023dx yesterday.  I have had 2 blue screen/restarts in less than 24 hours.

 

After setting up Windows 10, I downloaded and installed the trial version of Adobe Lightroom and Photoshop.

Next I started copying some CR2 and JPG files from an SD card with the built-in reader. While I was copying files from the SD card in the SD drive, I got a BSOD and the computer died.  I restarted , then recopied and pasted the images (skipping the previously pasted images.) Some of the pasted images then showed up corruptedIMG_20200907_2055591.jpgIMG_20200907_2057031.jpg

(I copied the same images to my old computer a couple days ago with no problem. The images are not corrupt on the SD card.)

 

I installed a couple other programs. Today, With Microsoft Edge and Davinci Resolve running but not in use, I randomly got another blue screen and restart. (See attachment for message.)

 

Do I need to use the Recovery USB I created to wipe the computer and re-install Windows?  Or should I exchange the laptop?  I don't want any more blue screens of death.

 

Thanks for any input!

ERROR in Windows.jpg

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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HP Recommended

@Predetc

 

I reviewed your post and I understand that you are getting Bluescreen errors randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS, chipset, and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/us-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270/model/3466...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thank you. I did do those things, but decided it was better to exchange the laptop if it was having problems so soon.  The new one has been good so far.

 

Thanks!

 

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HP Support Agent
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@Predetc

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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