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‎09-08-2020 01:24 PM - edited ‎09-08-2020 01:33 PM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I purchased a new OMEN Laptop - 15-en0023dx yesterday.  I have had 2 blue screen/restarts in less than 24 hours.

 

After setting up Windows 10, I downloaded and installed the trial version of Adobe Lightroom and Photoshop.

Next I started copying some CR2 and JPG files from an SD card with the built-in reader. While I was copying files from the SD card in the SD drive, I got a BSOD and the computer died.  I restarted , then recopied and pasted the images (skipping the previously pasted images.) Some of the pasted images then showed up corruptedIMG_20200907_2055591.jpgIMG_20200907_2057031.jpg. 

(I copied the same images to my old computer a couple days ago with no problem. The images are not corrupt on the SD card.)

 

I installed a couple other programs. Today, With Microsoft Edge and Davinci Resolve running but not in use, I randomly got another blue screen and restart. (See attachment for message.)

 

Do I need to use the Recovery USB I created to wipe the computer and re-install Windows?  Or should I exchange the laptop?  I don't want any more blue screens of death.

 

Thanks for any input!

ERROR in Windows.jpg

 

 

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