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Locked

‎03-24-2025 10:14 AM

HP Recommended

I bought a old HP laptop pin on it I don't remember what it was and I just want to bypass it so I can get the computer going I tried to factory reset it now it's asking for the previous pin and Google account I don't have that information it's old I bought it for like 20 bucks is there any way you guys can help me I can give you the information off of the computer or whatever and help me with this please

1 REPLY 1

‎03-24-2025 10:40 AM

HP Recommended

Hello @kasper78 ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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