Brand new Chromebook 11 g5 touch screen shutting down randomly

[SteveinFL]

My chromebook is over 60% charged and has started randomly shutting down (scren goes black, power is off until I hit the POWER ON/restart key).

It has done this twice in the last hour. 

I've had this new chromebook for less than a week and have used it for only a few hours so far. 

Any thoughts on why this is occuring and how to prevent it?

[Resolv_S]

Hello@SteveinFL,

Thanks for visiting HP support forum. Your Chromebook 11 g5 touchscreen is classified as a commercial product.

Our Commercial Support Team does not provide assistance via HP support Forum.

If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click this link http://hp.care/2e4BJHm for details.

Let me know if you require further information and/or assistance.

Resolv_S

Glad to help you. I work for HP

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[SteveinFL · Accepted solution]

It was too hard to find any sort of answer to this problem so I returned the Chromebook to best buy and purchased a replacement. Too bad, had an answer been readily available it would have saved me time and HP or Best Buy money.