Build ID and Feature byte required

[Rhinopower]

I need the build Id and feature byte for my machine please

serial number is [edit]

thanks

[IT_WinSec]

• Press and hold the power-on button for at least 5-6 seconds until it powers off completely
• Press the power-on button once to start the PC - Try opening the HP Start up menu during boot by using Esc button (instructions >> https://www.youtube.com/watch?v=GSN0qzXayUY)
• Then hit F1 key to open System Information

You will find the information you seek there 😉

Let me know if this helps.

[Rhinopower]

No. The information is not there. That is why I need it 🙂

[IT_WinSec]

Can you take a picture of what you see there and post it back (attached it) in your next post ?

Is it blank there ?

Do you have Elitebook ?

[IT_WinSec]

and why do you need this information ? What are you going to use it for ?

[Rhinopower]

Fitted a replacement board

[IT_WinSec]

This information can be lost if you flush a BIOS and something goes wrong

or

if you replace the system-board /motherboard .  So, then it is an expected behavior if you changed your board.

HP service center technicians may be able to re-enter back. Please, check this TKB article >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/System-board-00A-error-occurs-during-PC-start...

This cannot be done remotely here in the forum.

[Rhinopower]

Yes it is blank at the moment. Machine not in committed state 

[IT_WinSec]

Solution

• A service (repair) is required to fix the problem
• A special internal utility needs to be used to enter the correct missing information into the motherboard
• The utility and the information are not publicly available.
• Users will need to bring the PC (or ship it) to service - HP Authorized Service Center
• If users are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
  >> http://support.hp.com/us-en/document/c00372730
  >> https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
  >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

• Check these videos on the specifics how to prepare and send your computer for repair or service:
  # USA and Canada >> https://www.youtube.com/watch?v=7alIyHJMb6Y
  # UK , Switzerland and EU countries >> https://www.youtube.com/watch?v=IFi6lQ5lU_c