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‎12-09-2020 10:58 AM

HP Recommended
Product: HP 15-bw024nl
Operating System: Microsoft Windows 10 (64-bit)

Hi to everyone,

i'have just installed Windows 10 Home edition and uploaded all the update available

i find an error in " BUS controller system manager - Unknow device ; device driver not installed , value ACPI\ASD0001\2&DABA3FF&1

can somebody help me to understand what driver i have to upload from HP?

thanks in advance

4 REPLIES 4

‎12-09-2020 11:04 AM

HP Recommended

First try the solution from this thread

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Missing-Unknown-device-Driver-...

 

or Here

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Missing-Unknown-device-Driver-...


I'm not an HP employee.
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‎12-09-2020 01:42 PM

HP Recommended

thank you for your prompt response Mr Oldman, unfortunately the problem haven't been solved 

i unzipped the file and  followed the procedure as descibed by Paul Tikkanen but seems it require another driver :

ACPI\SMB0001\3&2411E6FE&0

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‎12-09-2020 02:00 PM

HP Recommended

Here is another one from Paul about the same

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Device-ACPI-HPQ0004-3-amp-2411...


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‎12-10-2020 12:39 AM

HP Recommended

seems i'm very  unlucky, just tried  the  solution by Paul 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Device-ACPI-HPQ0004-3-amp-2411...

and this second one

 https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Device-ACPI-SMB0001-3-amp-2411...

no one has solved the problem, i'm asking to Microsoft support..... i will post updating if any.. many thanks !!

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