Can’t reboot

[SAT740653]

Tried to reinstall Windows 11…..machine fails reboot every time. Want to do factory reset but no reset PC option in my recovery area. Under troubleshoot I just get advanced options none of which are helping

[TF-BOFORSHO]

Do you have a windows 11 USB drive?

[TF-BOFORSHO]

if you do have one, shut down your laptop, once is completely off, click the power button and immediately tap the f10 key rapidly until your into the bios plug your usb drive in look for boot options move the usb bootable drive to the top of the list and then f10 to save and exit, once you get into the reinstall window for windows 11 follow the prompts to reinstall!

[SAT740653]

Yes but couldn’t use because got message that no storage location could be identified

[TF-BOFORSHO]

is that in the menu where you needed to choose a place to put the windows 11 install on? if so send a pic of the message and the screen!

[TF-BOFORSHO]

if your reinstalling windows, you should delete all the partitions and create a new one then install windows! once you delete the partitions it should look like the pic ima send

[SAT740653]

Did that but when I get to the reinstall I get to page that says “ where do you want to load windows?” It the days can’t find a location. When I select load drivers option” it doesn’t find any drivers 

[SAT740653]

How do I attach photo to reply?

[SAT740653]

Thx….but how do I delete partitions and create new one,”? 

[Paul_Tikkanen]

Hi, @SAT740653 

First run the hard drive diagnostics check (F2) and make sure the drive is good.

If the drive passes the diagnostics test, you can use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 1G0E2UA#ABA