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HP Recommended
HP Laptop - 14s-fq0004na
Microsoft Windows 10 in S Mode

Hello I have just switched to using a new laptop and the problem is the charger light is constantly blinking white. It blinks when it's on or shut down. It blinks for 3 times in a row then 2-3 second pause then starts again. When on charge the light switches to orange for a second then back to the previous pattern however it is charging fine. My issue with this is it's beginning to drain the battery while it is off as it had 96% last time I switched it off (a couple of days ago maybe 3) then 56% when I turned it on today. I've tried looking up the issue error codes which says it's a battery fault however the check says the battery is fine and my charger is also working fine, have also tried a spare charger no issue. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi@Bec27, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

3 REPLIES 3
HP Recommended

Hi@Bec27, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

It resolved itself thanks 

HP Recommended

Yeah, I have the same problem. My battery seems to work fine, though. But I am having a feeling that the battery is draining power faster.

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